Domain Registration FAQs

Click on a question to see the answer. If you still have a question please contact us.

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How do I create a POP account?

A POP account has its own inbox where received emails are stored. POP account providers usually also provide SMTP servers to allow you to send email. If you require POP email accounts you will need to purchase email hosting, either from eCompanies or from a third party. If you have purchased email hosting from eCompanies you can create a new email by following these instructions.

For domains registered with eCompanies before September 8th 2015

Your domain registration comes with 10 email forwarding accounts (alias). A forwarding account allows you to receive email on an address@yourdomain and have it forwarded to an existing email address. A forwarding account doesn’t have its own inbox that you can configure an email program with and you can’t send email from it. If you need POP accounts you can easily upgrade your domain, simply:

  1. Log in to the eCompanies Client Area
  2. Click on the ‘Domains’ tab
  3. Click on the ‘Manage’ link for the relevant domain
  4. Complete the upgrade form

For domains registered with eCompanies AFTER September 8th 2015

You will have to purchase an email hosting package from eCompanies to create email addresses through us. You can also purchase third party hosting and configure your domain to use it.

Where do I get my domain authorisation code?

The domain authorisation code, also known as the domain password, is used to transfer the registrar of record for the domain. It is not necessary to transfer a domain to use third party hosting with the domain you have purchased through eCompanies. You will be able to use the provided administration tools to configure your domain to use any third party hosting.

If you do want to transfer your domain the code can be obtained by doing the following:

For domains registered with eCompanies BEFORE September 8th 2015

  1. Login to the eCompanies client area
  2. Click on the ‘Domains’ tab
  3. Click on the ‘Administer’ link next to the domain you wish to view
  4. On the resulting screen click on the ‘Domain Name’ link, this is the first link on the left under the ‘Please select from your choice of administration options:’ heading
  5. There will be a link to view the password under either the ‘EPP Password information’ or ‘Update domain password’ heading, click on this to view your current password.

For domains registered with eCompanies AFTER September 8th 2015

  1. Login to the eCompanies client area
  2. Click on the ‘Domains’ tab
  3. Click on the ‘DNS’ link next to the domain you wish to view
  4. On the resulting screen click on the ‘Click to show’ link next to EPP Password
I have purchased third party hosting, how do I use it with my domain?

When you purchase hosting from a third party provider you will receive instructions on how to configure your domain. There will usually be 2 options, delegate your domain name name servers or edit the zone records of your domain.

For instructions on how to delegate your domain please see How do I change the name servers on my domain?

For instructions on how to edit your zone records please see How do I edit my zone records?

If you would like eCompanies to perform the changes for you please contact us with all of the instructions you have received from your new host.

How do I change the name servers (delegation) for my domain?

You can easily delegate your domain name servers from within the ecompanies client area. You need to:

For domains registered with eCompanies BEFORE September 8th 2015

  1. Log in to the eCompanies client area
  2. Click on the ‘Domains’ tab
  3. Click on administer next to the relevant domain
  4. On the resulting screen click on the ‘Domain Name’ link
  5. Scroll to the bottom of the page where there is a form with the current name servers set, the defaults are ns1.partnerconsole.net, ns2.partnerconsole.net and ns3.partnerconsole.net
  6. Change the nameservers as required and press ‘update nameservers’

For domains registered with eCompanies AFTER September 8th 2015

  1. Log in to the eCompanies client area
  2. Click on the ‘Domains’ tab
  3. Click on DNS next to the relevant domain
  4. Near the top of the page fill in the new nameservers and click on ‘Update’

Your domain delegation is instantly changed, if the changes do not immediately take effect for you please allow a few hours for the changes to propagate.

How do I add/remove A/MX/CNAME/TXT zone records for my domain?

With domains registered through eCompanies comes full zone file administration. To edit your zone

For domains registered with eCompanies BEFORE September 8th 2015

  1. Log in to the eCompanies client area
  2. Click on the ‘Domains’ tab
  3. Click on administer next to the relevant domain
  4. On the resulting screen click on the ‘ZoneManager’ link
  5. Perform the relevant changes

For domains registered with eCompanies AFTER September 8th 2015

  1. Log in to the eCompanies client area
  2. Click on the ‘Domains’ tab
  3. Click on ‘Zone’ next to the relevant domain
  4. Perform the relevant changes

Your domain zone file is instantly changed, however changes might not immediately take effect due to caching, always allow a few hours for changes to become visible.

Your domain comes with a set of default zone records which are required for the url redirection and email forwarding service. If you are using the zone to point your domain to another web host you can remove these records on the main domain administration screen by clicking on the ‘Disable Redirection’ and ‘Disable Email’ links.